Return/Refund Policy – Betty Cosmetics

There is a return option ONLY if the product is UNUSED and damaged. If the product is opened and damaged, we do not provide RETURNS or REFUNDS.

If the item is not available a customer service rep will call you to arrange a refund of your purchase.

DAMAGED GOODS:

Although we thoroughly inspect all things before, they are delivered, if you get a damaged item, please notify us by email at info@bettywigscosmetics.com, specifying your Order Number, a description of the damage, and, if possible, an image. Keep in mind that any claims for missing or damaged products has to be made within two days of receiving the product.

We will confirm and send an agent to collect the item as soon as we receive the request. We will notify you via email once your item is received and checked to inform you that we received the item you returned and also send you an update on the estimated date of delivery for the replacement item. There will charges applied for the shipping cost. When the product is not in inventory We will issue an item credit note that can be used on anytime during the next six months. Alternatively, the refund will be made and a credit will be automatically issued.

We also provide Same Day Delivery at an extra cost of AED 40.

CANCELLATION POLICY:

After having made an online purchase an online payment, the customer must make a cancellation in 24 hours (1 one day) for the order to be reversed.

PAYMENT:

The site accepts Visa and MasterCard debit and credit card transactions on the internet and will accept the AED currency. The cardholder is required to keep the transaction record as well as Merchant’s policies and rules. The cardholder is responsible for maintaining the privacy for his accounts. When “Credit Card Online” is selected to pay for a transaction the information on the Customer ID (Card Holder’s ID) must be exactly the same as the credit card used to make the transaction. We currently don’t accept or provide cash, cash on delivery and bank transfer or cheque.

All holders of credit and debit cards are subject to the card issuer’s verification or authorization tests. We will not be held accountable for any delays or non-delivery of your purchase when the issuer of your credit/debit card refuses accept the payment. We have the option to make your order unreliable. We may ask that your delivery be restricted to the billing address of your credit card for first-time online customers.